La compañía nórdica de telecomunicaciones implementará Staffware Process Suite para controlar de manera centralizada y flexible los procesos de negocio con clientes y proveedores para y desde cualquiera de los diferentes países en los que opera.
Más información en la siguiente nota de prensa en inglés.
Song Networks, who provide a wide range of voice, data and Internet
services, has implemented Staffwares BPM solution to enhance the business
processes throughout its organization. With customers in Sweden, Norway,
Finland and Denmark, Song needed to enhance its customer and supplier
processes between, and within, each country and has chosen Staffware to
provide a process-centric approach for integration of the whole Nordic
operation.
«Our customers require a high level of service from the moment a contract is
signed to when the service is delivered. To do this, we needed to have
complete control and flexibility of processes such as order management.
Deploying the Staffware Process Suite enabled us to meet their
expectations,» says Mats Rosberg, IT-director Song Networks.
Song Networks chose Staffware following an extensive evaluation process.
«We are very pleased Song Networks chose the Staffware Process Suite to
enhance their processes. The telecom sector is facing increasing demands to
reduce costs and improve customer service. It is therefore beginning to
take significant notice of business process management (BPM) and recognizing
the benefits of sophisticated process management technology as a solution to
critical operational issues. At Staffware, we have an industry leading BPM
product and an in-depth understanding of telecommunications processes such
as Complex Order Management gained from working with major global service
providers,» says Thomas Skovsted-Andersen, Managing Director of Staffware
Nordic.