Hyperwave, fabricante de software para la gestión de conocimiento en entornos colaborativos y e-learning ha anunciado que Gallagher Group, empresa fabricante de tabaco y de ventas al por menor ha implementado el eKnowledge Infrastructure (eKI) de Hyperwave. Gallaher se compromete a utilizar el ECM de Hyperwave durante tres años.
Nota de prensa en inglés
March 02, 2004
The initial phase has delivered nine different projects including brand management, new product development, logistics document management and revamp of the group-wide intranet. The knowledge management system is being used initially company wide with 325 key users, incorporating all of the companys sectors on a global scale to encourage internal collaboration.
Prior to selecting the Hyperwave system, Gallaher compiled a list of Content Management projects to enable them to make better use of their existing knowledge throughout the company. The key requirements comprised:
? A Portal presentation layer to enable personalised delivery of content
? Document / Content Management
? Workflow control
? Information Search and Retrieval
? Collaboration
? Brand/Digital Asset Management
? Legal and Financial Document Management
? Competitive intelligence
Gallaher selected Hyperwave for the ease and cost efficiency with which the system could be implemented. Hyperwave was also the only vendor that could meet all of Gallahers core requirements in one collaborative solution. Victor Jachens, Gallahers Group Programme Manager, said, We had a comprehensive selection phase in which we found many companies that could meet some of our requirements. Hyperwave was the only cost-effective provider that could cover all our requirements in one suite. We are impressed with the systems ease of use and most importantly, the applicable stability. Our new group-wide intranet took 125,000 hits in the first week with not one technical issue. In an enterprise scale application, stability and usability are crucial.
Hyperwaves eKI will make it easier for all Gallahers intranet users to include multimedia and graphics files in the publication of content and documents to the intranet. This will be aligned with workflow processes and will aid collaboration via e-mail. Discussion forums will also help future internal communications.
Christoph Michel, CEO of Hyperwave commented, Hyperwaves collaborative knowledge system allows an organisation to pool several knowledge resources, communication and administration systems into one single portal. By implementing this system Gallaher can expand according to the demand and needs of its employees. Sharing information saves time and money, and we anticipate that Gallahers employees will reap the benefits within no time.
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