In an era of economic uncertainty and increasing financial regulation throughout Europe, bank officers at Bantierra wanted to improve the bank’s reporting and business intelligence (BI) capabilities so they could more closely monitor operational activities, improve customer satisfaction, and mitigate churn. They also wanted a system that could easily share information with all business units and commercial branch managers. Decision-makers throughout the Bantierra network needed greater visibility into customer activities, employee actions, and outreach activities so they could provide superior customer service and respond quickly to new opportunities.